Return and refund policy (updated MARCH 1st 2021)
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Thorne Global Supplier LLC holds the right to deny a refund for any reason.
Please Contact us immediately with any product/technical issues before any other method. We will be more than willing to do our best to help you out. email us at email@example.com (response time typically 24-72 hours.)
In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: ————- Refunds will not be given on orders placed from outside/ delivered outside the united states. We apologize if this causes any inconvenience.
Our Right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Warranties & responsibility for services and products
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.